SUCCESS RITUALS CREATE A POWERFUL MISSION STATEMENT by Joseph J. Lukacs,Success Coach to Million-Dollar Producers Your mission statement is not a marketing document. It is a document of clarity and commitment. SALES SUCCESS THE POWER OF QUESTIONS TO MAKE THE SALE by Bill Brooks It is no secret that listening is the key to sales. There is a little deeper secret to the listening side of selling. And that secret is the artful development of questions. CREATE SALES MOMENTUM WITH MARKETING EVENTS by C. Richard Weylman You can continue to push your products on others or you can engage in marketing events that will draw them closer to you. Once they know you they can trust you and then confidently do business with you. THE INTERNET BETTER ONLINE CUSTOMER EXPERIENCE FOR FINANCIAL SERVICES FIRMS by Karen Donoghue Though demand for online financial services continues to grow, many financial sites do not deliver optimal value to the customer: they are often hard to navigate and fail to meet target users' needs. PERSONAL GROWTH CRISIS MANAGEMENT - HOW TO SAIL SMOOTHLY THROUGH LIFE by Steve Kaye, Ph.D. It seems so dramatic. You stand on a virtual hilltop, like an ancient warrior, fending off one crisis after another. It's exhilarating. It's exhausting. And it's a waste of time. DEVELOPING PERSONAL POWER by Charli Lamont Williams, Personal Success Coach Developing and enhancing your personal power begins with a clear awareness of where you are today, and how you got there. 100 TIME TESTED TIPS by Brian J. Kay The truth is, it's not your circumstances that count...it's how you react to circumstances that determines your quality of life!   THE FINANCIAL PROFESSIONAL THE FREEDOM OF HONESTY, THE ART OF DIRECTNESS Did You Hear What You Think I Said? by Michael Crow Modern communication tools do indeed make our lives easier, yet with all the tools imaginable we still manage to mis-communicate - more often than we care to admit. SAY WHAT YOU MEAN by Coach Rachelle Disbennett-Lee, MS, PCC, CTC Communications between two or more people can be very complicated, especially when one or more persons do not want to say what they really mean. DO YOU WANT TO DANCE? by Stan Hustad For today's financial advisor, it's not about war, or winning, or about dialing for dollars,... it's more like dancing! UNDERSTAND THE FORCES THAT ARE SHAPING TOMORROW TODAY by Martin R. Baird Acquisitions, technology and competition - all these forces are coming together now to shape the financial services providers of the future. Those who want to continue to be a player in this market years from now need to understand and embrace these forces today. WRITE YOURSELF A REALITY CHECK by Bill Bachrach What are you doing that's working and that, if you abandoned it and replaced it with something else, would propel you infinitely further than what you're currently doing ever would--no matter how good you became at it? WHAT WEALTHY INVESTORS REALLY WANT by Steve Moeller If you want to harness the market forces instead of fighting them, you'll study prospects more than products. Then you can offer them exactly what they want--and they'll beat a path to your door. THE STRESS DOC FIVE STRATEGIES FOR DISARMING A HOSTILE EMPLOYEE by Mark Gorkin, LICSW The Stress Doc examines the impact of a quietly provocative, surly and passive-aggressive individual on a work environment. Also provided are five intervention strategies for effectively managing the problem employee and reducing the stress fallout on coworkers. FSJO SPONSORS