Leaders Behaving Badly Dr. Linda J. Burrs

As a personal and professional coach, so much of what I have been hearing about lately has to do with leaders behaving badly. It seems time to address this issue from the perspective of millions of employees who continue to suffer injustices by these bad behaving leaders. It seems the positive aura of light surrounding leadership overall is going dim in many instances. Perhaps it is time to give voice to the many who work for leaders behaving badly.

Implications suggested by the title of this article are philosophically impossible. True leaders do not behave badly. Great leaders understand that leadership is about inspiring creativity and shared values. Leadership is about releasing the inherent motivational energy found in every person and instilling inspiration for others to reach the seeming impossible. Leadership is future facing and is concerned with what will be . . . not just what is right now.

Leaders who yell at, put down, do nothing, marginalize, discourage, and ignore employees are not real leaders. Leaders and managers who fail to engage followers or fail to create a vision for others to follow are not leading either. These leaders (in title only) are generally in the way of progress and are often seen by their employees as obstructionists to moving forward. Additionally, emotionally immature leaders destroy positive motivation; erode unity, performance and productivity eventually to the point of significant economic loss to the organization.

In contrast, real leaders don just say they value employees. They live it. They value and embrace trusting relationships; visibly demonstrate fairness, principled decision-making and appropriate behaviors. These leaders encourage employees to be their best and help prepare them for future leadership roles. Genuine leaders understand that doing the right thing because it is the right thing to do creates strong organizational values and encourages good corporate citizenship. Having these strong organizationally sustaining principles are the foundations upon which great leaders excel in every way.

Leaders, more than any other group in an organization are in a position to make the type of difference they often say they want to achieve. The game to play is not Simon Says . . . the game is Follow the Leader. In general, people don do what leaders say to do; they do what leaders actually do. Leaders and managers who are genuinely committed to making a difference might consider how important it is to understand how valuable their followers are in the competitive race. The efforts of employees are what give an organization the ability to even compete and certainly to win. Valuing employees often begins with making a difference in how leaders and managers treat their followers and employees. Leadership is not about touting an ideal leadership style because there is no one best style. Leadership is about positively influencing others to get something done. For many leaders this is no small task.

One example of changing how things are done in organizations may be to change how employee performance reviews are conducted. Way too often employees are subjected to performance reviews by ill-prepared managers who have not been trained in the art of giving feedback or in conducting reviews. Perhaps the evaluation process should be the other way around. Research suggests when employees have a say in their manager performance, leader behaviors change for the better. One way to assess whether leaders are behaving badly is through an evaluation of the leader ability to lead in several areas which include the leader ability to develop all of their employees, release motivational energy, and encourage engagement in shared values for the mission ahead. In other words, are your organizational leaders preparing themselves, employees, and the organization for the future?

If anyone wants to know whether a leader is being effective, one way would be to take a look at what is going on around a particular manager/leader. Stop and take a moment to observe managers and employees in their work environment. Conduct manager and employee assimilations. Look how leaders are relating (or not) to their employees in areas of development, motivation, and knowledge sharing. Listen to the stories going on around the organization about particular managers and leaders. Do these stories support the values the organization espouses to represent to stockholders, the community, and customers? If the answer is no, then perhaps leader development in the form of coaching for leaders and training is necessary to ensure there is consistency between what the organization says it values and leader behavior.

Change is always a choice. Since we cannot change anyone but ourselves, every opportunity must be made to understand all options available and make the best choice for personal growth at all levels within the organization. Coaching is a viable option for leaders to discover what their strengths really are and how to negate or make areas for growth opportunities for change. As effective as the coaching process might be, coaching alone is no guarantee a change in behaviors will occur, but it is a great place to start.

Ultimately, the responsibility and accountability for leaders behaving badly are the work of those at the highest level of the organization. When cultural norms, processes, and accountability for results are established and training for the desired behaviors takes place, behaviors will change. Other benefits that could be seen as a result of improved leader behavior would be an increase in productivity, higher retention rates, follower commitment will be stronger, and organizational energy will be higher. Everyone wins when leaders are held accountable for their actions and how they behave.

Leaders are no different than any of the rest of us. We all fail at something at one time or another. We all experience loss and make poor decisions at some time in our lives. If we can look at these encounters as opportunities to learn and grow and evolve, we are the better for the experience. One of the best gifts a leader can give them selves is to take time to become aware of, understand, and then accept their authentic self. Leaders behaving badly are often a symptom of an unknown or un discussed problem lying just beneath the surface. Hiding behind the authority that comes with a title is not an answer to solving a problem.

Facing the realities of what is actually going on is how the process of changing behaviors begins. We cannot change what we cannot acknowledge. Leaders, like anyone else, must face his or her behaviors and fears and then do something. Einstein said nothing changes until something moves. So move. If you are a leader, take the first step and acknowledge you need help . . . not just for yourself, but also for helping your employees, your organization, and your customers get what they need.

Linda is President and Principal Consultant of Step Up to Success!, a consulting firm focusing on professional development for teams and individuals. Linda has been in the corporate & professional training field for over 17 years. During that time, in addition to assisting medium and large corporations, she has helped teachers, lawyers, and administrators apply an understanding of the MBTI, communication and learning style differences to the clients they serve and with the staff who comprise their service teams.

Her experience includes working with major law firms such as Sullivan & Cromwell, Winthrop Stimson, Chadbourne & Parke, Stroock Stroock & Lavan and Kaye Scholer. She has worked extensively with the sales forces of Lexis-Nexis and Martindale-Hubbell.

Linda currently serves as President of the Greater Dayton Area Chapter of the Association of Psychological Type in Dayton, OH. She is also a member of ASTD (American Society for Training and Development). Linda's experience, enthusiasm and high energy provide the foundation for her confident and capable delivery. She designs and delivers targeted and successful presentations resulting in improved organizational performance.

DrBurrs@step-up-to-success.org
Phone: 937-866-7511