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© Copyright 2006

June 2006

Are Your Policies Hurting Your Business?
Kelley Robertson

A customer's purchase is overcharged by $10.00. The store policy is clear… "No cash refunds" so the sales associate refuses to issue the refund even though the mistake was hers. The customer was told he would have to accept a store credit or wait for a cheque to be issued by head office.


The Key to Retaining Clients
Michael Beck,
Founder
The Insurance Coach
Have you experienced this scenario? You sell someone the policy they need, but after a short time, they leave you. It's one of the most frustrating things in our business. In fact, rather than being a client, they've really become a customer.
How to Turn New Clients Into Loyal, Referring Fans in 90 Days
Robert Cobb
We've all heard the old adage "You never get a second chance to make a good first impression." The first few months after you bring in a new client is the most crucial time in the relationship. This is when you show new clients who you are, how you value them, and what they can expect from you.
Leaders Behaving Badly
Dr. Linda J. Burrs
As a personal and professional coach, so much of what I have been hearing about lately has to do with leaders behaving badly. It seems time to address this issue from the perspective of millions of employees who continue to suffer injustices by these bad behaving leaders. It seems the positive aura of light surrounding leadership overall is going dim in many instances. Perhaps it is time to give voice to the many who work for leaders behaving badly.
The Power of Podcasting: What Exhibitors Need To Know
by Susan Friedmann,CSP
What's the most precious commodity in the world? Nope. Not gold. Not platinum. Not uranium. Not diamonds. The most precious commodity in the world is not something you can mine, or harvest, or hoard in safety deposit boxes.
How To Stand Out at Your Next Trade Show: Engage All The Senses
Evan D. Owen
In the hyper competitive world of trade shows trying to stand out from the crowd can be quite challenging. It seems that everyone has a nice display, great graphics, brochures and the typical ball point pen or koozie with logo which makes it difficult to be different. Below are a few strategies that can be used to create that unique experience and leave lasting impressions.
Four Dangerous Words
in Practice Building
Donald J. Moine, Ph.D.
I recently had the privilege of speaking to a couple of hundred bright, hard working financial advisors and insurance professionals. I spent some extra time at the convention and got to know a few of these advisors pretty well.
Building A Better YOU & Marketing YOU!
Stan Hustad
(Sixth in a series of articles on personal growth and performance improvement)
There is a simple story that I often tell in my Coaching Experience Workshops. Three ducks are sitting on a log. Two decide to jump in the lake. How many are left on the log? Don't be, as most are, perplexed by the simplicity and the seeming stupidity of the question. It is a trick question.
The Eight-Step Process To Better Asking
Mark Victor Hansen
In one of my earlier articles, "How To Ask For Anything You Want," you learned that the world responds to those who ask. When you begin to ask for what you need and want, you've taken control of your life, and are proactively steering its direction. Many wonderful and great things come to you as a result.
Erasing Prospecting Worries
By Doing Seminars The Right Way

by Bill Harris, President of W.V.H., Inc.

Whenever you can give 25 to 50 people the opportunity to say "yes" to you in one hour's time, that's smart business. That's the seminar business.
Are Your Agents Sales Professionals or Sales Laborer?
Larry Klein

The thousands of agents I have observed are mostly sales laborers. They spend their day:

Answering the telephone
Opening mail
Handling inquiries
Resolving Problems
Scheduling appointments
Calling Prospects
Reacting

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