We self-employed professionals spend a great deal
of our marketing
effort on searching for the right words. We read books,
take classes,
and hire consultants to help us write copy for our
marketing
materials. Writing sales letters, drafting brochures,
and composing
websites consumes hours or days of precious marketing
time. But it
appears that many professionals have mistaken all
this wordsmithing
for productive action.
Don't get me wrong; the words we use to market ourselves
are important
and deserve our attention. But crafting the message
and delivering it
are not at all the same thing. Here are some situations
I've
encountered with clients that illustrate this all-too-common
marketing
blunder.
"I spent $3000 on a brochure and I haven't
gotten a single client from it."
If all we had to do in order to succeed at marketing
ourselves was
spend money, I suspect many more of us would have
thriving businesses.
But when selling your own professional services, it
rarely works that
way. A brochure can be a useful device for getting
a prospect's
attention or providing information about our services.
Its true
function, though, is to open the door to more conversation,
not to
close a sale.
Brochures don't get clients all by themselves. Before
you begin work
on one, you should know exactly how you will use it.
Will you send it
by direct mail? Distribute it through strategic partnerships?
Give it
to people who inquire about your services? Include
it in proposals you
write? What are the specific action steps you have
in mind that
require having a brochure? The best marketing tools
in the world are
worthless without a plan for how to use them.
"I can't follow up on these leads because
I don't have a good sales letter."
The quest for the perfect sales letter seems to prevent
far too many of us from reaching out to prospective
clients. It appears that many professionals are convinced
that there IS such a thing as the perfect sales letter
-- you know, the one that results in your phone ringing
off the hook with eager clients as soon as they receive
it? Searching for this holy grail of marketing, they
delay and delay until all their leads grow stale.
Instead of focusing so much on the content of your
sales letters, put your emphasis on repeat contacts
using multiple channels over time. Place a call, then
send a note, call again, then send an e-mail. You
could make contact with a prospect four times over
a two-week span in less time than it takes you to
write and rewrite one "perfect" letter.
A series of action steps like this will have much
more likelihood of
resulting in a live conversation than almost any letter
you could
write.
"I can't start marketing; my website isn't done
yet."
The idea of marketing one's business on the web didn't
even exist
before the mid-90's. And somehow, we managed to market
ourselves
without it. Now it seems that having a website up
has become a
prerequisite for getting clients. Actually, the universe
really hasn't
changed that much.
For the vast majority of professional service providers,
their first
few clients come as a result of pre-existing personal
connections.
These clients are people they already know, or the
friends and
colleagues of people they know. There's no need for
a web presence to
land clients like these.
In fact, you'll compose a much better website after
you have had the
opportunity to have a few real sales conversations,
so you'll know
more about what works when you speak to potential
clients. If
prospects need more information about you, put it
on paper or send an
e-mail. Just because you CAN share information about
your business on
the web doesn't mean you have to.
Brochures, sales letters, and websites are all excellent
and effective
marketing tools. Writing powerful and informative
marketing copy is a
useful skill to learn or hire out to a professional.
Just don't let
your marketing get put on hold because you haven't
yet found the
perfect words to use. In marketing your services,
actions really do
speak louder than words.
C.J.
Hayden is the author of Get Clients NOW!
Thousands of business owners and salespeople have
used her simple sales and marketing system to double
or triple their income. Get a free copy of "Five
Secrets to Finding All the Clients You'll Ever Need"
at getclientsnow.com
|